Everything you need to know about your custom pet portrait. Can't find your answer? Message us — we reply within 1–2 business days.
Ordering & personalization
How do I create my portrait?
Open the portrait page, upload a photo of your pet, type their name and check the live preview. When you love it, add it to your cart — that's it.
What kind of photo works best?
A sharp, well-lit photo where your pet's face is clearly visible and looking toward the camera. Natural daylight is perfect. Avoid heavy filters, blurry shots and photos where your pet is far away. The higher the resolution, the sharper the print.
Can I see my poster before ordering?
Yes. The live preview shows exactly how your photo and your pet's name will look on the poster before you pay.
Can I put two pets on one poster?
Each poster features one pet, so every friend gets their own spotlight. Have two or more? Order one poster per pet — they look beautiful side by side.
The poster
What size is it?
12 × 16 in (30 × 40 cm), portrait orientation — a standard size that fits most ready-made frames.
Is the frame included?
No, the poster comes unframed so you can choose a frame that matches your home.
What paper do you use?
Premium thick matte paper (200 gsm) with a non-reflective finish, FSC-certified.
Shipping
How much is shipping?
Free, on every order.
How long will it take?
Your poster is made to order: printing usually takes 2–4 business days, then delivery takes 3–7 business days depending on your location. You'll get a tracking link by email as soon as it ships.
Will it arrive before Christmas?
For delivery in the U.S. before December 25, we recommend ordering by December 9. Carriers get busy during the holidays, so the earlier the better.
Where do you ship?
United States, Canada, Australia and France. Your poster is printed close to you (in the U.S. for U.S. orders), so in most cases you won't pay any customs fees.
Returns & help
Can I return my poster?
Because every poster is made just for you with your own photo, we can't accept returns for a change of mind.
What if it arrives damaged or misprinted?
Contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — your choice. No need to send it back.
Can I change or cancel my order?
Contact us within 2 hours of ordering and we'll do our best before printing starts.
My order hasn't arrived. What now?
If your tracking shows no movement for 10 business days, or your order hasn't arrived within 21 days of shipping, contact us and we'll reprint and resend it at no cost.